OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 85 comments received in the last 90 days.
04 April 2024
great service
04 April 2024
Fantastic team at Bury St Edmunds. Always made to feel like an individual and that your business matters. Special mention to Kitty and Alex for their patience and attentiveness.
04 April 2024
Matt (Butcher) was outstanding. He patiently took me through all the possible options and genuinely listened to what I was looking for. Once I had decided, he handled matters extremely efficiently and with a refreshing friendliness.
04 April 2024
Good available of cars available and excellent service received throughout.
03 April 2024
Very helpfull .
28 March 2024
All staff at Bury St Edmunds were very helpful Alfie the sales guy was great ??
25 March 2024
Everyone is so friendly and very helpful, Alfie made me feel really comfortable and explained everything really well
21 March 2024
Excellent customer service from Matt.
20 March 2024
Our sales advisor Kitty was extremely knowledgeable, friendly and helpful making the experience enjoyable.
12 April 2024
Very good communication regarding the issue
09 April 2024
The service they provide is excellent
07 April 2024
I think showivia video what works might need doing on the car is excellent. All booked in easily and driving me home and picking me up while the service was taking place means an enormous amount to me.
07 April 2024
As above
01 April 2024
Dropped me off at work, MOT was clear and easy and they were upfront if I needed anything else
27 March 2024
car serviced in a professional manner, staff very friendly
27 March 2024
I was satisfied with what needed to be done, a slight fault with my car, so was recalled to fix it. Also I had a connection problem with my passenger front seat. All fixed.
26 March 2024
Everyone was polite and helpful but I didn't get a diagnosis on my car as expected because the manifold was missing some flaps, so nothing was done to my car
24 March 2024
Again, great service across all categories
24 March 2024
Problem understood,appointment made having checked stock, arrived and tyres changed using tyre insurance
05 April 2024
Proactive sales approach without being overly pushy. Extremely helpful and responsive throughout process.